Ordering Information

All orders require a Purchase Order signed by an authorized buyer(payer) prior to the order being processed.  All purchase orders should include artwork specifications.  Please refer to Artwork Guidelines.

Upon receipt of purchase order and artwork files, an acknowledgment of purchase order will be sent via E-Mail.  If you do not receive a confirmation of receipt of purchase order within 24 business hours, please resubmit your purchase order.  Once your order is processed, a P.O. Confirmation and an Artwork Layout Proof will be sent to you via e-mail for your review and approval.

Orders may be submitted by:
-e-mail  Send to:  orders@dillcodirect.com
-Fax      Send to:  Toll-Free (866)224-3620

-Mail     Send to:  Dillco  P.O. Box 1294  DeLand, FL 32721-1294
-Phone*      Call:  Toll-Free (800)577-7510

*All telephone orders must be followed by a purchase order signed by an authorized buyer.

Please include the following information when submitting orders:
-Company Name, Address, Telephone number, Fax and/or E-Mail
-Contact Name with Telephone Number and E-Mail address
-Item Number(s) if applicable
-Color(s):  Specify Standard Color name or PMS #(s)
-Specify if artwork is a Direct Print or Reverse Print when applicable


All first time and custom orders are prepay in full via PayPal Online services at the time of shipment.  If credit terms are requested for repeat orders, please submit the information below and allow 10-14 business days for approval.  Credit terms are Net 30 Days on approved credit.  On credit term accounts, a late payment charge of 1 1/2% per month (18% annual) will be charged on all past due invoices.  In the event of failure to pay any amount due on past due invoices, all collection costs and/or attorney’s fees incurred in the collection of any such amount will be paid by the customer.

Minimum order for credit terms is $1,000.00 excluding any shipping & handling, rush and/or additional production charges.  All orders under $1,000.00 will be Prepay terms.  All returned checks will be assessed a returned check fee of minimum $76.00 per check.  Any additional fees incurred from a returned check will be assessed to the customer.

To apply for credit approval, please submit the following information:
-Company Name, Address, Telephone, Fax and E-Mail address
-Company Contact Person
-Estimated amount of credit line requested
Orders requesting shipment prior to credit approval will be shipped Prepaid terms only.

Credit requests may be submitted by:
-e-mail   Send to:  support@dillcodirect.com
-fax         Send to:  (866)224-3620
-mail       Send to:  Dillco  P.O. Box 1294  DeLand, FL  32721-1294

We accept Visa, MasterCard, American Express and Discover cards via PayPal online services.

Custom orders require 50% deposit prior to production.  All deposits are non-refundable.

There are no returns/refunds on custom orders.

Our standard method of shipping is via UPS Ground service.  Shipping and Handling charges will be determined and applied at the time of shipment.  All freight FOB DeLand, FL, freight pre-paid and billed to customer’s invoice.  If Motor Freight shipments are required, there will be an additional $12.00 charge for each packing skid.

3rd Party Shipments:  Handling charges will be added to orders requiring 3rd party shipping.
Split Shipments:  For split shipments, there will be an additional $5.00 charge for each different destination.  Dillco is not responsible for orders damaged or lost in transit.

Expedited Shipping Options:  For orders requiring expedited shipping service, please inquire about availability and charge(s).

Request a Custom Quote, or Fax your request to (866)224-3620.  Quotes are returned within a 24-48 business hour period.

Due to the complexity of the manufacturing process and in keeping with our policy to maintain our high-quality standards, an order may ship up to 10% over the exact quantity ordered.  This will be considered a complete order and will be billed accordingly.

Dillco reserves the right to use any item it produces in displays, promotional and collateral material.  We must be notified in writing at the time your order is placed that you do not want your item(s) used.

All custom dies are the property of Dillco.

Production time is approximate according to the individual product as listed on product page.  Production time for all custom fabrication orders will be determined at the time of quote.  Production does not begin until receipt of signed purchase order, approved artwork and any required deposit.  If there is a specific ship date and/or required in-hands date required, please specify at time of quote for availability.

Rush Service:  Please call for availability and any applicable surcharges.
Pre-Production Samples:  If a pre-production sample is required, a pre-production and shipping charge will be billed prior to production of sample.

There will be no cancellation charges applied if the order is canceled prior to being processed.  If artwork for order is already in process, a minimum $50.00 cancellation charge will be assessed.  If the order is in production, the order cannot be canceled.  Any and all deposits are non-refundable.

Customer will be responsible for any and all applicable sales tax.  If
customer is tax exempt, please provide a signed copy of the company’s current Sales Tax Exempt Certificate.

©2017 Dillco, Inc. All Rights Reserved