All orders require a Purchase Order signed by an authorized buyer(payer) prior to the order being processed. All purchase orders should include artwork specifications. Please refer to Artwork Guidelines.
Upon receipt of purchase order and artwork files, an acknowledgment of purchase order will be sent via E-Mail. If you do not receive a confirmation of receipt of purchase order within 24 business hours, please resubmit your purchase order. Once your order is processed, a PO Confirmation and an Artwork Layout Proof will be sent to you via e-mail or Fax.
Orders may be submitted by:
-Fax Send to: Toll Free (866)224-3620
-Mail Send to: Dillco P.O. Box 1294 DeLand, FL 32721-1294
-Shipping Send to: Dillco 1551 N. Kepler Rd. DeLand, FL 32724-3256
-Phone* Call: Toll Free (800)577-7510
*All telephone orders must be followed by a purchase order signed by an authorized buyer.
Please include the following information when submitting orders:
-Company Name, Address, Telephone, Fax and/or E-Mail
-Contact Name, Telephone Number and E-Mail
-Item Numbers(s) if applicable
-Color(s): Specify Standard color name or PMS #(s)
-Specify if artwork is a Direct Print or Reverse Print
TERMS & CONDITIONS
All first time and custom orders are prepay in full via PayPal Online services at time of shipment. If credit terms are requested for repeat orders, please submit the information below and allow 10-14 business days for approval. Credit terms are Net 30 Days on approved credit. On credit term accounts, a late payment charge of 1 1/2% per month (18% annual) will be charged on all past due invoices. In the event of failure to pay any amount due on past due invoices, all collection costs and/or attorney's fees incurred in the collection of any such amount will be paid by the customer.
Minimum order for credit terms is $500.00 excluding any shipping & handling, rush and/or additional production charges. All orders under $500.00 will be Prepay terms. All returned checks will be assessed a returned check fee of minimum $76.00 per check. Any additional fees incurred from a returned check will be assessed to the customer.
To apply for credit approval, please submit the following information:
-Company Name, Address, Telephone, Fax and E-Mail address
-Company Contact Person
-Estimated amount of credit line requested
Orders requesting shipment prior to credit approval will be shipped Prepaid terms only.
Credit requests may be submitted by:
-fax Send to: (866)224-3620
-mail Send to: Dillco P.O. Box 1294 DeLand, FL 32721-1294
We accept Visa, MasterCard, American Express and Discover cards.
Custom orders require 50% deposit prior to production. All deposits are non-refundable.
There are no returns/refunds on custom orders.
METHOD OF SHIPPING
Our standard method of shipping is via UPS Ground service. All freight FOB DeLand, FL, freight pre-paid and billed to customer's invoice. If Motor Freight shipments are required, there will be an additional $12.00(Net) charge for each packing skid.
3rd Party Shipments: Handling charges will be added to customers requesting 3rd party shipping.
Split Shipments: For split shipments, there will be an additional $5.00(Net) charge for each different destination. Dillco is not responsible for orders damaged or lost in transit.
Due to the complexity of the manufacturing process and in keeping with our policy to maintain our high quality standards, an order may ship with 10% over or under the exact quantity ordered. This will be considered a complete order and will be billed accordingly.
All custom dies are the property of Dillco.
Orders for quantities other than the standard catalog quantities listed will be quoted at the lower quantity price.
Production time is approximate according to individual product as listed on product page. Production time for all custom fabrication orders will be determined at time of quote. Production does not begin until receipt of signed purchase order and approved artwork. If there is a specific ship date required, please specify at time of quote for availability.
Rush Service: Please call for availability and any applicable surcharges.
Pre-Production Samples: If a pre-production sample is required, a pre-production and shipping charge will be billed prior to production of sample.
There will be no cancellation charges applied if order is cancelled prior to being processed. If artwork for order is already in process, a minimum $50.00 cancellation charge will be assessed. If order is in production, order cannot be cancelled. Any and all deposits are non-refundable.
The customer will be responsible for any and all applicable sales tax. If customer is tax exempt, please provide a signed copy of the company's current Sales Tax Exempt Certificate.
©2011 Dillco, Inc. All Rights Reserved